Most businesses nowadays have an online presence. This in essence means they can sell their services and products online in some cases, with the buyers not even visiting the business’ headquarters or land branches. The mere fact that businesses now do most of their selling online also means that they also handle enquiries virtually. For big businesses with a huge client base, receiving and responding to all enquiries promptly can be an overwhelming and daunting task for customer support agents. It is on this front that Sapling.ai comes in handy.
What Sapling.ai Offers
Sapling.ai describes itself as an AI assistant for business communication. Its core mission is to help businesses “communicate more efficiently and effectively with their clients, across diverse use cases.”
Getting Sapling.ai for businesses feels more like hiring a dozen or more customer support agents. This is necessitated by the fact that when the business receives inquiries from its clients, Sapling.ai will instantly check the inquiries and devise the perfect response. This of course necessitated by the fact that Sapling.ai is powered by artificial intelligence.
How Sapling.ai Works
Using Sapling.ai is very simple. Businesses when they get Sapling.ai first need to integrate it with their support platform of choice. The great thing is that Sapling.ai integrates with most support platforms ranging from online forms, and emails to live chat platforms.
Once integrated, when inquiries come, Sapling.ai will intuitively check them out and come up with the necessary responses. Depending on how each business aligns its Sapling.ai settings, the responses generated by Sapling.ai may need to be checked first by a human before being sent back to the client or the generated response may automatically be sent without the need of human verification.
Top Advantages of Sapling.ai
- Respond to More Clients: With Sapling.ai, businesses can respond to a huge number of inquiries. This is necessitated by the fact that Sapling.ai comes up with responses to all inquiries as soon as they ping.
- Reduce Response Time: Owing to the fact that Sapling.ai offers ready-made responses as soon as inquiries arrive, the customer support agents will simply need to quickly go through the responses before sending them back to the client. This in turn significantly reduces response time.
- Improve language quality and grammar: In addition to all its attributes which have already been exposed, Sapling.ai is also a grammar checker, spelling checker, punctuation checker as well as sentence rewriter. This means before sending back responses to clients, Sapling.ai rigorously checks for language errors.
Sapling.ai Pricing
- Free Version: All users get the first month free. The beauty of it all is that not even a credit card is required for the first-month free trial. The free trial helps users enjoy all services that Sapling.ai offers.
- Sapling Pro: Sapling Pro is strictly for individuals and it goes for $25 a month.
- Sapling Enterprise: Sapling Enterprise is for businesses. There is no set price for Sapling Enterprise. The price is dynamic and it’s determined by the size of the business that wants to use it. To get a quote, prospective clients need to get in touch with the support agents.
Round Up
Sapling.ai is a great Al assistant which helps businesses to respond to as many inquiries promptly. Perhaps, the only thing to note about Sapling.ai is that it’s meant as an assistant and hence has the power to interact with humans (clients). As an Al tool, it may fall short on the emotions front hence there is a need for the tool to be used in tandem with human assistance.